When You May Be Prompted for a Password Reset

• First Logon: During your initial login to the board network.
• Security Event: As a precautionary measure following a security incident.

Forced Password Resets

• Chromebook Login: A password reset may be required when logging into your Chromebook if your account has been flagged for a password change or it is your first time logging in with your account.
• Board Application Login: You might be prompted to reset your password when accessing board applications like email or Edsembli if your account has been flagged for a password change or it is your first time logging in with your account.

Figure 1 – Update Password Prompt

Manual Password Reset

• Cpass Portal: Access the CPASS self-service password reset portal at Cpass.Pvnccdsb.on.ca.
  • Register:  You must first register for this service before you can use it to reset your password.
  • Reset Instructions: Detailed instructions on using the reset portal are available here.
  • Internal Network Only: The PVNC Password reset portal is only accessible from the school network

Password Requirements

• Minimum Length: Passwords must be at least 10 characters long.
• No Reuse: You cannot reuse a previously used password.
• Personal Information: Passwords must not include your first name, last name, or username
• Having your name in the password will cause the password reset to fail

Remember: Maintaining strong and unique passwords is crucial for protecting your account and sensitive information. Avoid using easily guessable information or reusing passwords across multiple platforms.